It's endemic in the UK
Shops that only have 1 person serving at the busiest times, Bars that are 3 people deep on a Friday night, Bus drivers that don't carry change and get uppity if you give them a fiver, the list goes on and on.
£160 for a few bits of paper and a plastic brown wallet, that you have to wait 3 to 4 weeks for ? It's not that different from the whole UK's ability to deliver p*ss poor service.
Compare that with HK where I got to within one finger of beer left and the waitress was over asking if I wanted another one.....