Ahem. It is not necessary to do any research to know you must have your wires crossed. An award titled "world's best low-cost airline" that considers full service airlines such as QF and ANZ?
You are referring to some other award! Please provide the link to the relevant Skytrax page.
http://www.worldairlineawards.com/Aw...aff.htm#region
Now how about an apology aircraft?