I'll second all the above. SSAFA are neutral - they simply assess and then contact the fund(s) for money. I've found their caseworkers to be helpful, efficient and quick off the mark. One of our lads needed support and they were quick to visit, write up his needs and get them funded.
Clearly the current situation means they are busier, but they'd be horrified to think that people in real need were holding back from contacting them as a result.