Originally Posted by
Livinginthepast
BAA have singularily mismanaged Heathrow in the past five years. Failure to develop route cohesion and resource mismanagement
BAA board policy laid down to management:
1. Increase this year revenue by 10% over last year.
2. Reduce this year costs by 10% under last year.
3. Er ..... that's it.
No route strategy, no resource allocation policy, nothing.