...further thoughts: we seem to be under the impression that we have CX management on the run. This is a rather comfortable illussion that has frequently led to miscalculations in strategy and negotiation. I suggest that many of you consider that the recent turbulence in the US markets could become a full blown recession. It only takes a few weeks for the world economies to reverse course. If this should happen, any suppossed leverage we may have against the management will vanish. Better to take the pay raise now, then start work on improving the other areas of dispute. In a few weeks, we may all wish for the 11% average they are offering.....