DEFCON4 and others....Do not take the bait with twiggs because as with some others her only intent is to incite an argument and have the thread closed.
She did not defend cabin crew against Scottydoo or Willie B or managers perspective and only appears to start an argument with crew.This has been shown time and again.
Quote from Twiggsy
In any service industry, we are paid to smile, even if we are not happy.
This is a thinly veiled message from the OFFICE.If you read between the lines it translates to ...
"You are paid to do a job and you are not paid to enjoy it and we do not care if you enjoy it or not"