Reply to MC
I dont know where or who you work for but I take offense to that statement.
Most of the time we are playing 'catch-up' so any breaks, unscheduled or otherwise are forgotten to ensure we get home at a reasonable time!!! There are many reasons for delays, some genuine some not but I have never been delayed because of crew not being on the aircraft or by them taking a break.
MC your sarcasm is unecessary.
A few weeks ago at MAN after being called in off sby I stood on the tarmac for 20mins waiting for an inbound aircraft, I was joined by a couple of pax, who, having got tired of waiting for information about their flight decided to GO AND LOOK FOR IT!! They were wandering allover and took some persuading to go back inside - there was no-one on the gate and when I did manage to contact someone they were unconcerned by the potential risks of the situation from both a safety and security concern - that cannot be blamed on lack of information!
I too when positioning have been on the receiving end of rude, misinformed check in staff with a very uncaring attitude to fare paying pax. It took me 7 hours to reach SOU and along with those pax we were given neither explanation or vouchers..............
I could go on, my theory is that Flybe does not encourage it's staff to go out of ther way to provide good customer service and like tigeriffic I have heard a lot of people comment they will never fly with them again!!
What a shame - it could have been ok it they hadn't tried to make so many changes all at the same time.
Last edited by dollydaydream; 11th August 2007 at 14:39.
Reason: !st paragraphs fao maude charlie