BA Exec Club & SMS
Hello P.V.
B.A. asks for Mobile phone and email details to be entered in your Exec Club profile.
However, when I review my booking on BA.com I am always be asked to enter a mobile number in case of delays etc. Despite the fact that I am an Exec Club member
If you have not entered a phone number in the "manage my booking" section you are unlikely to get any messages even if you are an Exec Club member.
I had 2 cancellations in December last year and on both occasions I had an SMS to advise of them and, I had entered my number in the manage booking section.
Seems odd that despite having you phone number on record you will not get a message unless you enter the number yourself on the booking page.
B.A. should review their systems so that phone numbers are automatically entered into a booking from an Exec Club profile.
Regards
G-BPED