tig, i actually agree with a lot off what you say. From a ground staff point off view our biggest gripe is sometimes we have a serious lack of info from EXT to tell the pax, which just makes the situation worse.
I dont know what station you had the delay at, and i am never going to say that we are perfect, but at least most off my collegues do actually give a toss and do care about the pax,keeps coming back to the lack of info, sometimes we just dont know whats going on and cant get a answer from anyone, and £3.50 for a delay, thats crap at any airport! (we dont decide how much to give, Flybe ops instruct us on that one)
Saying all that, i cud never do what you boys and girls in the air do, give me 400 pax delayed on the ground for 24 hours anytime!!
Hats off to you all
