ask if we're actually ready for the passengers!!!!!!!!!!
Im sick of every turnaround,dispatch get on and they say "passengers are all here,i'll send them down now". how about NO!!!!!! we actually want a break on these stupid 10 hour days with 25 minute turnarounds everywhere.
or some places where dispatch just send them,and they dont even come and tell us how many we've got,any specials etc.you're tidying up because you've just had a busy flight,the cleaners (if theyve turned up) are faffing around and next thing you know,theres a bus full of passengers outside.
also,having been delayed for a positioning flight myself,ive seen things from the other side as to how the passengers are treated when theyre in the departure lounge.absolutely diabolical.the only information we were told was "operational reasons" and "more information at..." and most of the time,more information didnt come at the time stated.after 2 and a half hours,the groundstaff decided to give us a voucher for...yes a whole £3.50.now they need to be a bit realistic here.we're in an airport,paying airport prices for a sandwich and a bottle of pop,NOT tesco prices.once they'd started giving out the vouchers, they announced that the flight would be departing within the next hour,and the ground staff moaned that people were still coming for their vouchers even tho the flight would be going soon.what sort of attitude was that?!?! im sure if she was in the same situation, she'd still be queueing up for her voucher!!!!
another time,positioning again,they called the flight,bundled us onto a bus and it was one of these days when it was a bit sunny & warm.everyone was onboard,it was busy and hot.and we waited,and waited and waited.we sat on the bus for 45 minutes,with NO information.the groundstaff didnt give a to55,they didnt even have the courtesy to come on and apologise for the delay.just left us waiting there.
before handling changed at outstations,the groundstaff would meet the aircraft,come on board,liaise with ALL of the crew for a time to bring the passengers,they would actually know how many passengers we had (as opposed to "errrrm no i dont know") but now,they just seem so....unprepared.
im sorry if this is harsh, but you asked. ive heard passengers say they wont use flybe again because of the way they've been treated on the ground - surely that says enough.