There should always be something your HR staff can do, it just depends how much paperwork they are prepared to do on your behalf. I didn't get SFP for 4 months. Each time I contacted JPA they said, "We'll get it sorted for next months pay run" They never did
I even got the HR staff to call for me, but they could only speak to the same people I could.
In the end I put it into writing to Harry Staish, and within 24 hours I had a BACS payment in my bank. Granted, it took JPA another month to catch up, but it was easier for the station to recover the money than me trying to do it myself. I am a number, not a name.
If you shout loudly enough at the right people, it's amazing what can happen
, the problem is getting hold of "the right people" isn't it?
(Oh, petition signed btw, for all the good it'll do
)