Just a thought, but I don't think that any gripes should not be aimed at this clerk, but should in fact be aimed at a society that doesn't understand or value the the sacrifices of the guys at Headley, or the bereaved families. The same society that will accept the payments that so called celebs get for allowing their wedding pics to be published, or the money paid out to Big Brother contestants.....rant rant rant!
I don't know much about repetitive strain injuries, but I imagine it actually exists as an injury and that it hurts. The clerk made a complaint, as any of us probably would have done and hey-presto gets a big wad of money - so what!
A guy loses a leg, arm, or even worse his mind on Ops and gets bugger-all - now that is worth making a fuss about!