Im sorry you feel this way S78, but you would of had the same response from Easyjet, bmibaby, Jet2. They are all point to point carriers. there is no connection available. if you miss the check in time then u miss the flight. its in the small print. simple as that. There attitude may stink but its company policy. Would you break company policy to help???? if it was your job on the line then the answer is no.