@TripleBravo
Customer service department has first hand reports from almost every single incident which never made it into the news
Agreed. But those of us in large organisations who don't have day-to-day contact with the ops side - and it's the ENGINEERING organisations who generally do the designing and redesigning, not the customer service guys, who we do our best to ignore
- a discussion like this is very educational in understanding all the different ways what WE think is simple and straightforward is actually implemented by the guys (and girls) at the "pointy end". Even the "chaff" is educational - because if one of "you" doesn't understand properly how our system works it may well mean that one of "us" failed to explain it properly.