Superior? Arguably not overall - the 350 is an example of a good start for a good ship with some cheesy bits to spoil it, probably down to the marketing department, because I can't imagine a real engineer just adding a bit to the tail rotor trailing edge with rivets, thereby introducing an easy place for cracks to start, instead of designing a new one. And before you start, yes Bell are guilty of it too. EC scores worst in the flight manual department, as well, although not by much - why should I pay several million $ for a machine to get a manual that was typed by someone with boxing gloves on?
However, having operated Bell and EC, I know that EC will be bottom of any list I have in the future precisely because of the support issue, regardless of how good or suitable the machine may be for the job. People with businesses to run don't need that kind of customer support! To extend their logic, every time we buy a car, we should also buy almost another one in bits? I don't think so!
Phil