Probably true!!!
Depends on perception…
Bell and Rolls Royce’s perception of service is to have the spare parts on the shelves of their warehouses ready to deliver to you
Eurocopter and Turbomeca’s perception is that the rapid availability of spare parts is not their problem and that the owner/operator should order a large stock of spare parts (at least 10% of the value of the helicopter) when the aircraft is ordered.
Yes, stories of 8 months delivery against receipt of order are not exceptional, and they are usually true. However remember that Eurocopter truly believe that this is the operator’s problem not theirs.
You have to balance this issue against Eurocopter's superior product line.