BA Exec Club - contact details
BA ask Exec Club members to provide mobile phone numbers and email addresses, (in part, at least) so that they can keep members updated of last minute changes to flight details.
Now, my brother was coming back from BKK on Monday, only to find (when he tried to check-in online) that the flight was cancelled - the outbound leg having been disrupted by wet weather at LHR. No big deal, BA got him on the flight the following day and no doubt compensation for hotac will be forthcoming.
His question to me (and therefore mine to the experts on this forum) was, why not send him an SMS text or email, since BA must have known at least 24 hrs in advance that this flight would not be operating? Does one need to do something extra to tweak the membership details in order for this to happen? Has anyone received such a text/email?
Any advice gratefully received!