He is acting CEO! As the COO he was doing a good job - certainly better than any previous VPO did. He brought in an excellent VP Tech, has a new VPO coming, will be replacing MK in Cabin Services and, to date, has been doing ALL OF THIS himself.
Given another few months as these positions are filled things should pick up steam. Maintenance is already improving, albeit VERY slowly. Give the new VP Tech a bit more time and we will see vast improvements.
Panama JAck - if he did not respond to your email it was an oversight because I know he responds to everyone.
The one wild card is the BOD.