Yeah, the lift goes from floor zero to floor ten (so technically eleven I guess), but some 'floors' are separated by four flights of stairs, rather than two. It gets very confusing.
The rain sticking to the window has been reported (as it was before we moved in by me
) and things are in progress apparently.
TIO: yes, if you come for a visit you'll need to suffer the BAA's ID application process to get a temporary airside pass.