I have previously known of " Dispatchers " (or so they call themselves) in the UK who couldn't even work out an EZFW and others who wouldn't even know what it is, you may think this is unbelievable but it's true.
So there you have a least one difference, basically in the UK Airline Handling companies in particular recruit wannabees from Check in and give them a basic course, usually there are more seasoned and experienced staff around to guide them through but at the end of the day in the UK handling business everything is cost based !