ad. ackbar, after having worked and lived in Italy (north) for years, I have given up on Italy and gone to work elsewhere. The only airlines able to prosper in Italy are non-italian. Speaks volumes, even AZ flies the non-italian registered planes for some reason (or other) and I do agree that the name of the organisation(s) that function well in Italy starts with M.
The usual comment one gets after a complaint is: "if U don't like it go elsewhere", never mind the rules and common logic. So, the old AZ is dead, long live new AZ.