To further a point made by cox,
I find these days that customers (not just talking aviation here, I work in hotels) are becoming more and more un-appreciative towards service industry staff. Furthermore, the second something goes wrong they take it upon themselves to ball out the poor staff member closest to them. When are these people going to realise that it is the shopfloor staff that they want to keep on their side - they are invariably the ones who can give upgrades etc, but can do little to fundamentally change company policy all because an angry old fart thinks it should be to accommodate him/ her.
Complain to those that are paid to take complaints, not the messenger. And where the f*ck has everyone's manners gone?
rookie#1