I was very sorry to learn of the incident at L'pool with the Spanair a/c. I went on holiday with them last year on the dreaded midnight Tenerife from Manchester. We were given very understanding, professional and courteous treatment at all times throughout the flight.
As an aside though, surely if you don't like the wind component on the runway in use, you make your feelings known to atc don't you. If a subsequent change of runway upsets certain other carriers including those who have their head office at Luton, TOUGH!!! I also used this carrier as well once and that was enough, my opinion HORRIBLE and never again under any circumstances. The dregs in my opinion.