i totally agree with
Scorpio88.
I have just got hired by one of the the major airlines, and some of the people who are atteding these courses didnt make it to the final interview. I think there are a few really good books which u can find out about the job and about the interview.
I think it is better to spend a year to gain some work expereince in customer service related jobs, as well as trying to learn/improve the foreign laguage sklls that she has.
all the best!