Thanks for that. PPP
Have spent most of this afternoon trying many and varied numbers, most of which offered repeated automated apologies and computer-generated noise. two eventually answered, the first one actually recognising that we did have an account and that he would put me on hold while he went to "drag a technical rep to the phone" ... ERROR!!! after 20 seconds the line reverted to idiot noise and then the "select from the following options" spiel. Some temper losses later I managed to find another live human (maybe!) who found the account details but couldn't help with the technical problems and would put in a callback request for us, which would produce a response "very quickly" I have made a note of the reference number but it is filed with my letters to Father Xmas and the Tooth Fairy
Should my cynicism be proved misplaced, I shall report back ... but don't hold your (collective) breaths. How can these toe-rags be allowed to set up such breathtakingly incompetent so-called 'businesses' ????
Exit left in high (and low) dudgeon