Great Captain
Flew down from Glasgow to London on the BA huttle on Friday (as a Pax).
Flight delayed 1.5 hours with everyone on-board due to missed allocation.
However, was really suprised and happy to see the captain standing at the front of the cabin next to the wardrobe and outside the cockpit, addressing the whole passenger cabin over the PA.
This is the first time I've ever seen this and I take my hat off to this guy, it really gave a face to the voice and everyone listened. A great example of leading from the front and a great way to get engagement with the people who pay to keep the airline flying.
If only more captains did this. Operations allowing I'm gonna try this myself.