TalkTalk is not a bad service!
AFTER..........you have spent inordinate amounts of time trying to get the service you paid for up and running. It was nothing short of diabolical. You get people who cannot put a group of English words together AND who cannot understand what YOU are saying. These centres are in India, Pakistan and South Africa. The latter is the best one. In the UK the centres are in London, Liverpool and Scotland (town not known) and if you write personally to Charles Dunstone he is protected by a ring of people behind which he sits and counts his money. TalkTalk are an unmitigated
PR disaster and I am prepared to back it up.
However, having said that, and after daily complaints and showing my annoyance and insisting that the person I got through to, who I could not understand, stayed with my call to ensure that it was transferred to the 'right' person. That worked!
I joined TT on 6th January this year. It took weeks of calls and complaints, 32 of them, before I got the service I wanted. Since the middle of March I have had no reason to call them because the service is now what they were offering. It is near perfect and I am happy - NOW!
The 'system' TT use to provide a service to their customers is flawed, unbelievably flawed, and a 12 year old would be able to see it. But they dug a hole which is in India and other countries and there is the basic problem.
But for £20.99 per month I get all my International calls to OZ, USA, Canada and NZ for free. I can call all of the countries that are in the EU for free and on average I get a download speed of 5.8mb also for free. All day every day. I am saving on my previous ISP (Pipex) provider and BT over £380 a year. The bonus is that I don't have a single link to BT. That is worth a lot!
So......if can you stomach the aggravation for a few weeks (but you never know, you might be lucky) then you will have a good service