Given the fact the dic@head who bought in the "improved" amenity kit probably got a bonus, it makes a mockery of Dixon. Boghetti was spruiking the new amenity kit in the Moscow flyer (Qantas News) a few months ago...
As Gordon Bethune at Continental said.
It begins and ends with him, he is the CEO he takes the bucks and he takes RESPONSIBILITY.
Our CEO can't spell responsibility, nor credibility or even integrity. The service failures are his fault. The pitiful IFE is his fault. The lack of spares, run down assets are his fault.
Unfortunately until the dirty page in Australian corpoate history turns, we are stuck with it!