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Old 12th Jul 2007, 06:52
  #18 (permalink)  
Phil Brockwell
 
Join Date: Jan 2003
Location: Bristol
Age: 54
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Without stating the obvious "size isn't everything" why would a smaller operator be more likely to be culled than a larger one. I would say the absolute oposite, and the same for Brokers.

The reality is that brokers and airlines who offer a superior level of customer service will gain higher levels of profit and customer loyalty, so, in a time when customers are thin on the ground keeping the ones you have will always see you through as long as your overheads can adjust with your income.

Of the 3 brokers that I perceive to give the highest level of customer service, one is a 2 man band, one is about 20 people, and one about 60 ish.

of the 3 brokers that I perceive to have the lowest service levels, one is a 2 man band, one a 4 man band and one about 50 people.

Phil
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