HZ123,
Sorry, can't agree, as when we were BACON at least our customers were treated with respect and handled well on the ground by BA staff who knew what they were doing, unlike Swissport. Also our ops team were very experienced and kept delays & cancellations down, something the bunch of adolescants flybe employ in Exeter seem unable to be able to do!
And if you read what the customers say, no-one at flybe wants to contact them back to answer complaints. A friend who works on the BHX airport info desk tells me that flybe are the only airline operating ex BHX who won't take calls from the public. The switchboard are instructed to tell them to contact the airline on line or by mail!
I know, as I flew BA recently, that they respond to comments, as my concerns were answered within seven days!
Safe Flying