Originally Posted by
starshiptrooper
Hmmm, interesting, I had both my clients phone me up (after I had told them ) asking what time I was picking them up !
Informing the pax when and where they have to be is surely the responsibility of the charter operator, not the heliport operator?
Our 'tickets' were issued by our company and all the pax managed to be at the right place at the right time.
Like I've said already, have a word with whoever was meant to be dealing with your handling.