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Old 10th Jul 2007, 14:00
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oldbeefer
 
Join Date: Jul 2000
Location: Wiltshire
Posts: 798
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I would try the basics first - are the leads still in securely (PC, modem and filter). Try a different filter (cheap). Check the lights on the router. If you have no spare to try, then probably best to contact ISP next (yes, I know that can take time and money) as they can check to see if the problem is with their or your friend's equipment or BT. BT won't action broadband faults without the say so of the ISP anyway. If ISP says it's likely to be a modem fault, then at least you will know!

Using this http://www.samknows.com/broadband/checker2.php will tell you if a BB service is still enabled on that phone line

Last edited by oldbeefer; 10th Jul 2007 at 14:06. Reason: BB Checker
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