None of that excuses the fact that Logan Air staff do not know their jobs and apparently have no training in dealing with catastrophic happenings.
two greens
So, how much training have you had in dealing with catastrophic happenings?
Or, what experience have you had of dealing with the same? I think your judgement of LoganAir, based on hearsay, (I will not deny that your sister had a bad time) and made from half a world away is harsh in the extreme.