Edinv
Thanks edinv for your advice.
We have already taken up the matter with Qantas (the original ticketing agent) and they are investigating why Logan Air failed to provide the service.
If you thought that was bad what happened to her the next day booking luggage on the flight was plain lack of training of Logan Air staff.
The first counter service officer said that luggage could not be booked through to Dublin. According to this fool you had to offload baggage at Derry and rebook it to Dublin. It is the same aircraft providing the service.
Luckily the Supervisor was aware of the correct procedure and booked the luggage through to Dublin.
She flew on the same plane from Glasgow to Derry, then had to get off and check in again - no BA or Logan Air windows open only Ryan. Eventually one opened. There was 30 minutes between landing and taking off. Dozens queued to go through departures. So much for being a full service airline.
Apaddyinuk
Yes we are well aware what happened in Glasgow. It is a terrible thing and the criminals who did it should be punished and then forced to join a Jewish Sect.
None of that excuses the fact that Logan Air staff do not know their jobs and apparently have no training in dealing with catastrophic happenings.
It would take a cold day in hell (or a warm day in Glasgow) to convince me that Logan Air are a considerate airline. The sooner they are out of our industry the better for all.