Well i have a little device with that brand name on it, got it at Focus On Imaging last year.
Mine is not as fancy as yours, its just an 80GB driver, that takes CF/SD/ETC and i use it for photography when my CF card gets full as i use RAW images and they fill a 1GB card pretty quick.
Never had any problems so i am not sure how the customer service is, 12 months has gone now so i guess i will never know.
Jessops sell loads of their stuff too, so it cant be all bad?
Yet again, comparing poor customer service to Jessops is unfair, Jessops would loose hands down, dont i sound bitter, or maybe i speak from experience...
Thanks for the warning on that Model Though, If i would have seen it, i would have purchased it for the Gimiks...