Penquin,
You beat me to it. In the U.S., it seems to me there are two schools.
The correct way to hire,train and motivate airline employees - Southwest
The wrong way to hire, train, and motivate airline employees - everyone else
(No, I'm not Southwest) Herb's business/motivational plan in superbly simple and effective. Just look at post 9/11 actions of Southwest vs. the rest of the industry.
I have only two management "heroes" in this business after 30+ years. Herb K., and Gordon Bethune. I some ways, what Gordon did was tougher - take a bad airline/combination of airlines and make them one and well.