Passengers refuse to fly after tanks overfilled
Now KATLPAX thats perhaps the most intelligent comment addressing THIS incident that I have read.
Perhaps the chronology of events as they happened may explain both the passengers concern and that of the responces from the crew.
Fuel leakage is far from being a rare event however, how many vacation travellers know this? Indeed for some of them it may be the first or second time that they have flown.