Mahaba, that situation is totally out of order and I hope the bod concerned went into writing!!
Everyone gets caught out when it comes to TLPD I'm afraid, that's why some of our LAS's get little respect when they try to operate off TLPD and get it very wrong.
Do you have a check of the TLPD before you sit down or do the desk keep it a secret?
Some LAS's deliver us with printouts every half an hour or so to keep us in the loop