Hmmmmm just watching this "docusoap" and a parent whose child will be 2 on the return flight was kicking up a fuss because he was not allocated a seat for the child on the outbound flight.
As an ex travel agent I KNOW that if the child will be 2 on the return flight then that infant-child is charged a FULL child price for the entire vacation.
That this parent should have been told by Monarch that the infant was an infant on the outbound and Cosmos/Avro was not paid for that seat on the outbound but there would be a seat for the child on the inbound seems very wrong to me!!
Do airlines have different rules from those they require travel agents/tour operators to observe? (ie a child is a child paying full fare for both flights if 2 or above on return journey)...