Continental seem to be racking up the criticism stats recently.
I’m trying to put myself in a passenger’s shoes – or nostrils – after the tech stop at Shannon turned into an overnight, and I’m wondering what I’d have voted for: go back and get me on another flight to my destination, or plough ahead and get it over with as quickly as possible. Think I’d probably sigh and go for the latter.
Would it have been the same crew? Presume so, and there’d be a bit of “let’s get this over with” there as well. No indication of how they handled it with the passengers other than a reference to "don't eat too much".
Aso wondering what Continental
PR did that we don’t know about. Was it only the “never-been-so-offended-in-my-life” guy that received a $500 travel voucher or did everyone on the flight. Perhaps I’m dreaming, but what a magnificent
PR opportunity the arrival in Newark would have been for a VP to address a profuse apology and personally hand out travel vouchers to 200+ passengers.