All relative
No-one's going to argue about the orphans, 9/11 & Aushwitz were worse too - that doesn't mean this was acceptable, and nor is saying 'there, put up with it'.
I am absolutely against ' ambulance chasers R us ' litigatious solicitors, but I suggest these Pax deserve a great deal in the way of apology & compensation - if say, my elderly parents had been on that flight, I might be looking for who was responsible.
Ok I'm actually used to 'plumbing' & things can go wrong, but this was with such extreme effects that it is way beyond ' tough, mate'.