Correct, that's on ITV / Yorkshire. Here's the summary for that 1st day :
"Cameras go behind the scenes with one of the country's busiest charter airlines, Monarch. The summer season gets off to an explosive start - holidaymakers in Ibiza refuse to leave their hotels, while ground crew in Manchester refuse to let one angry passenger onto his flight. And a check-in supervisor has to cope with a distraught traveller who becomes increasingly hysterical."
MF