Tug he sounds like a wannabe to me....still in love with it all and can see no downside...I was like that once....still love my job but!!
Good luck CX guys...some of you are mates from previous airlines and I wish you well.
One of two things will happen now that they have started sacking people,
1/. Increased solidarity and victory or
2/. A complete cave and misery for all who follow.
I sincerely hope it is the former.
Chuck.