My two pennies worth. I fly scheduled more than most, mostly OneWorld (CX).
I made a flight from HK to SIN with CX in July '99 on a 773, when the port engine went to sleep. Not for a minute would I minimise the training and skill that was needed to bring us back to HK (we were about 25 minutes out), but it was the routine way it was treated by all. I had a pretty good idea from the word go that it was a loss of an engine (went quieter and lurched to the left....).
It was quite a while before the guy up front came on the PA, although I can't remember just how long, (p1ssed). When he did come on and explain it, the first thing that came to mind was "get off the PA and fly the bleeding plane".
Can't please all, can you?
The Wombat