So I suppose that the folks at SouthWest - a huge operator by any standing - have got it wrong when their uniform includes a leather jacket and NO hat (baseball cap optional, I believe).
Now I wear BA navy blue with silver stripes, and to be honest I wish I was in SouthWest's, coz inspite of a looking shabby (in some folks eyes) their airline actually makes money - lots of money - which must surely disprove the idea that the pax respect the uniform ( or perhaps they do ! )
Do you know, I'll bet that SouthWests leather jacket alone, costs more than my whole garb - and it without any doubt is bound to be of better quality !