Parabellum...........interesting to know - I was a Krisflyer Gold member for two years - then I dropped SIA - I figured why should I spend my hard earned money on an airline that treated me like cr*p, everything was always far to difficult!! I am now a Gold member with Emirates (and have been for the past 4 years) and have no problems with their Frequent Flyer Programme - to all you unhappy PAX out there - vote with your feet, why should you have to write to the CEO of a company to get 'customer service' from the people he employs??