How are CX management selected?
There seems to be great similarities in those chosen to serve in the heady heights of Cathay management. Ex - RAF / RAAF, Free mason, Owner of rotting hulk type barge in one of the marinas around HK, Married a Local Chinese girl, fanatical consumer of the company financed liquid lunch to name but a few. What puzzles me is the downward spiral in intelligence. Could it be the case that when a manager appoints his replacement he is aware that it would be very easy to expose the stupidity which accompanied his reign. To avoid this he is constrained to install a successor who has proved beyond all doubt to be more stupid than himself. Just a theory but it would explain a lot.
Seriously, I would like to add my voice to the support that the AOA has already received. Don't underestimate the enemy but please don't under estimate yourselves. The damage has already been done by inept management. Further inaction merely covers up their failures.
Good luck guys.