Hope you dont mind me putting a positive tale in here?. Last autunm I was trying to get on a British Airways (CFE) flight from LGW to DUB. My wife was with me along with my mother. The three of us had flown all night transatlantic and were travelling on ONEWORLD company space available passes. Needless to say the flights were chaotic with inept ground handling by British Midland (flights departed with empty seats and no clue how many passengers were really on board). To cut a long story short, the security guard who had seen us walk repeatedly between the gate and the check-in desk (yes after every flight the gate agent insisted we went back to the concourse, queued up, checked in, answerd all the security questions, passed through the scanners and had our bags X-rayed and walked all the way back to the same gate). Well after he had seen us do that several times he approached me and appologised for the way we had been treated (although it was one of our own ONEWORLD airlines that was causing the problem and not security). He then, and I am convinced he was sincere and genuine said that he and his wife lived just a few miles fron the airport and that they would be happy to put us up for the night and drive us back to the airport in time for the first flight in the morning. Luckily we got on the last flight to Dublin. I`ve been through LGW a few times since and I always pop over and say hello to him, he gave us a positive outcome from a negative and frustrating day.