I've been with DickieBransonDotCom for years and have always found them most helpful. They have a very good anti-spam (that's spam as in unsolicited e-mails!) filter on their virgin.net e-mail system.
I feel quite sorry for those folk in the Indian call centres. They are at the mercy of predatory British companies determined to find the cheapest possible customer service and are paid peanuts. Many of them have university degrees, but cannot get other jobs in India, so have to settle for call centre slave labour.
The new Virgin Meeja 'brand' is a bit too 'yoof' for my liking; too much 'Big Brother' (which I think is that programme on some commercial channel where appallingly common people shout at 'eachuvver', innit?) and rather tacky interest in 'celebrity cuwcha'......
As for make-up, the lovely Lufthansa ladies are always very well turned out. Whereas in other airlines, the make-up must be applied with a trowel...