Jobsagoodun my point was that we were trying to get into our hotel room in BHD - Flybe told us it had been booked although upon arrival at the hotel there was no record of us so the hotel receptionist rang our crewing department or whoever it is that deals with hotels. They rang for ages with nobody picking the phone up. Then she withheld the number + they picked up within 2 rings. Like I said - coincidence??? or incompetence!!!